Privacy & Operational Policy
Information Collection
By registering on our platform, customers voluntarily provide the Personal Data required to contract, update, or cancel services. This includes activities such as:
- Completing purchases in the virtual store.
- Contacting customer service departments.
- Engaging with other site-offered services.
All collected data undergoes automated processing and is incorporated into electronic records for which this site is the sole owner and responsible party. This policy also covers data obtained through contracted partners providing services on this platform.
Use of Information
The primary purpose of collecting personal information is to identify our audience, understand purchasing habits, and manage administrative and support services. Specifically, data is used to:
- Expand and improve offered products and services.
- Adapt services to user preferences and tastes.
- Create new products and specialized services.
- Send operational and commercial information via traditional or electronic channels.
Our Commitments to the User
We are committed to maintaining the highest standards of data integrity and privacy:
- Data Accuracy: We will promptly correct any changes to User Personal Data upon notification.
- Email Privacy: We will not disclose, under any circumstances, the email addresses of users registered on pages requiring personal data (e.g., checkout pages, chats, or forums) without prior authorization.
- Opt-Out Rights: Users may cancel the delivery of informational or promotional materials at any time.
- Non-Commercialization: We do not sell or disclose customer data for purposes outside of our official site actions, loyalty programs, or product promotions.
- Confidentiality: Private registration data is kept confidential and only revealed to third parties when required by court order or in strict compliance with legal norms.
- Cookies: We may use 'cookies' to personalize your navigation experience. These files do not occupy computer memory, and users may deactivate cookie installation through their browser settings if preferred.
Logistics & Order Cancellation
Regarding carrier-related issues, we adhere to the following policy:
Loss by Postal Service/Carrier: Requests for payment refunds or order cancellations due to loss by third-party carriers will be processed within 30 calendar days from the opening of the request. A refund or cancellation will only be finalized if the carrier fails to deliver the order within this specified timeframe.
